If Approved with the below wording
- If the DCA Portal does not already have an account in EKM, create one. Make sure the technical contact information is recorded correctly in the portal.
Resolution:
Confirm the account is in EKM
If not create the account
Update the technical contact info
If the account is already in EKM and the contact provided is not on the account but one is
Add the contact info in the customer details field
If Rejected with the below wording
Resolution
- Confirm the account is in EKM
- If not create the account
- Move the account/created account to the rejected group