How To
If Approved with the below wording - If the DCA Portal does not already have an account in EKM, create one. Make sure the technical contact information is...
Mon, Jul 8, 2024 at 10:21 AM
Resolution: Log into EKM Check if the account has been created If not Log into E-auto Select the customer option at the top of ...
Wed, Jul 17, 2024 at 9:40 AM
Resolution: The DCA team does not submit orders To get the order process Submit a form to the supplies group Use the link below to a...
Mon, Jul 22, 2024 at 8:17 AM
Resolution: Log into EKM Search for the device in question Once confirmed the device is offline Check if the monitor is also o...
Mon, Jul 22, 2024 at 8:20 AM
Resolution: To run the usage report Log into EKM Select reports on the left Select usage Under customer, type the cus...
Mon, Jul 22, 2024 at 8:23 AM
Resolution: Log into EKM Search for the account in question Select the account Click on edit Change the contact to the on...
Mon, Jul 22, 2024 at 8:24 AM
Resolution: Email the client and ask for the email address they want to use to login Log into E-Auto Select people at the top of the screen ...
Mon, Jul 22, 2024 at 8:30 AM
Resolution: Email the client and let them know you are the person they need to speak with and confirm the other location info Address Contact (...
Mon, Jul 22, 2024 at 8:33 AM
Resolution: Log into EKM Search for the device in question Confirm the device and monitor is reporting If both reporting Select the de...
Mon, Jul 22, 2024 at 8:35 AM
Resolution: The client is trying to log into E-Info Log into E-Auto Select people at the top of the screen Select contacts In th...
Mon, Jul 22, 2024 at 8:37 AM