Smart Center Support Team

If Approved with the below wording - If the DCA Portal does not already have an account in EKM, create one. Make sure the technical contact information is...

  Resolution:  Log into EKM   Check if the account has been created   If not  Log into E-auto  Select the customer option at the top of ...

  Resolution:  The DCA team does not submit orders   To get the order process  Submit a form to the supplies group  Use the link below to a...

Resolution:   Log into EKM  Search for the device in question  Once confirmed the device is offline    Check if the monitor is also o...

Resolution: To run the usage report  Log into EKM   Select reports on the left     Select usage  Under customer, type the cus...

Resolution:   Log into EKM  Search for the account in question  Select the account  Click on edit     Change the contact to the on...

Resolution:  Email the client and ask for the email address they want to use to login   Log into E-Auto  Select people at the top of the screen  ...

Resolution:  Email the client and let them know you are the person they need to speak with and confirm the other location info  Address   Contact (...

Resolution:  Log into EKM  Search for the device in question  Confirm the device and monitor is reporting  If both reporting   Select the de...

Resolution:  The client is trying to log into E-Info  Log into E-Auto  Select people at the top of the screen Select contacts In th...